Claims, Returns & Guarantees
All merchandise is guaranteed to be fresh and should be inspected immediately upon arrival.
If for any reason you are not satisfied with your purchase and have identified a quality related issue, all claims must be made within 24 hours of receiving the order. We can be contacted via email ([email protected]) or telephone Customer Services on +1 905 760 5666, quoting order number and giving detailed description of the issue.
Any returns MUST be agreed with Lemberg prior to sending the items back. Lemberg may refund or replace the products in question at its own discretion.
Opened items will NOT be accepted for returns for health and safety reasons and refunds, if agreed, will only be issued for the unused items returned in its original (thermo with ice) packaging.
We may occasionally agree a return of an open item ONLY for the reasons of health safety, e.g. for our lab testing etc.
RETURNS ADDRESS (if return is agreed by our Customer Service Department):
201 DRUMLIN CIRCLE UNIT 3
CONCORD , ON, L4K 3E7
PS: please ensure that original order details are provided with any authorised returns.