Frequently Asked Questions

Delivery:

Caviar is a delicate food item , we always pack the products in insulated boxes with ice pack to insure proper temperature during transportation.

  • Delivery in Ontario 48 hours after receipt of the order  from the moment of receiving the order (business days only)
  • Delivery to Quebec 48- 72 hours after receipt of the order (business days only)
  • Delivery to other provinces for delivery within 4 – 6 days

Delivery costs are calculated at checkout based on your postal code and region for precise rates.

Enjoy convenient shipping directly to your door, tailored to your location.

Unfortunately no deliveries to PO box.

Day & Ross doesn’t deliver to all postal codes in Canada, if that’s the case we will contact you and refund the payment.

I placed the order but did not receive order confirmation?

As long as the correct email is provided, order confirmation and subsequent despatch information will be sent to your email address.  Please check your SPAM or JUNK mail folders for our correspondence and add our email address info@lemberg-canada.com to safe list. 

Can I return my order?

Product quality or freshness concerns must be raised within 48 hours of receipt and will be refunded to the original method of payment or an account credit. The product has to be returned to us. The product that is returned for refund has to contain at least 50% of the original product.

How is my order delivered?

All our products are packed with  ice packs  to sustain proper temperature durine transport .

Delivery : In GTA all orders will be delivered within 24-48 hours by currier  Monday -Friday.
Outside of GTA 48-72 hours by Day & Ross Monday – Friday

What is the origin of Lemberg caviar products?

Sturgeon Caviar

Subject to the prohibition of sturgeon species fishing in their natural habitats, Lemberg sturgeon caviar is primarily supplied by the European sturgeon farm-breeding facilities.
Sturgeon caviar harvested in the modern aquaculture breeding facilities does not differ in its quality and/or taste from that extracted from the freshwater sturgeon. Siberian (Acipenser Baerii) and Russian (Acipenser gueldenstaedtii) sturgeon species are those bred by the aquaculture facilities.
American sturgeon specimen is the single sturgeon specimen permitted for fishing in its natural habitat. American sturgeon caviar is provided to Lemberg Caviar House from the region of the Mississippi River, USA

What are the processes of Lemberg products' quality guarantee control?

The Company’s principal priority is the stable guarantee of our products’ premium quality.
In order to warrant our products’ superior quality, the Company has implemented an innovative system of product control undertaken consistently by the veterinarian specialists of highest qualifications and experience. Absolute adherence to each and every norm and regulation outlined by the requirements of the HACCP Food Safety Administration is the foremost condition of all our operations.

Please note, all sorts of Osetra Caviar do have the required CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) permit. An additional sticker bearing the CITES number contains the required information on the supplier of the product, harvesting place and time. Moreover, the CITES sticker provides our retail and wholesale customers with a solid guarantee to the effect that sturgeon species, from which the caviar harvest was extracted, were lawfully and legally fished in the regions specified.

What caviar should I order?

We cater for all likes and tastes, however the choice is very much individual. We recommend ordering smaller quantities first, which will help make an informed choice in the future.