Frequently Asked Questions

Delivery:

Caviar is a delicate food item , we always pack the products in insulated boxes with ice pack to insure proper temperature during transportation.

  • Delivery in Ontario 48 hours after receipt of the order  from the moment of receiving the order (business days only)
  • Delivery to Quebec 48- 72 hours after receipt of the order (business days only)
  • Delivery to other provinces for delivery within 4 – 6 days

Delivery costs are calculated at checkout based on your postal code and region for precise rates.

Enjoy convenient shipping directly to your door, tailored to your location.

Unfortunately no deliveries to PO box.

Day & Ross doesn’t deliver to all postal codes in Canada, if that’s the case we will contact you and refund the payment.

WHAT IS YOUR RETURN POLICY?

Product quality or freshness concerns must be raised within 48 hours of receipt and will be refunded to the original method of payment or an account credit. The product has to be returned to us. The product that is returned for refund has to contain at least 50% of the original product.

WHY YOU SHOULD TRY IT?

Just one tablespoon of caviar is packed with an array of nutrients including protein, B vitamins, iron and magnesium. This makes it essential for building blood and repairing tissue, and for supporting energy production and a restful sleep. Caviar is also a great source of essential fatty acids, including omega-3s, which are critical for lowering inflammation and encouraging a healthy cardiovascular and nervous system. Essential fatty acids are also known to be an effective treatment for depression, memory loss and reducing cholesterol levels. Caviar is a significant source of vitamins A and D. Vitamin A is the foundation for good vision, a healthy immune system and cell growth, while vitamin D helps prevent cold, flu, osteoporosis and cancer.

Packing

All our products are packed with  ice packs  to sustain proper temperature durine transport .

Delivery : In GTA all orders will be delivered within 24-48 hours by currier  Monday -Friday.
Outside of GTA 48-72 hours by Day & Ross Monday – Friday

What is the origin of Lemberg caviar products?

Sturgeon Caviar

Subject to the prohibition of sturgeon species fishing in their natural habitats, Lemberg sturgeon caviar is primarily supplied by the European sturgeon farm-breeding facilities.
Sturgeon caviar harvested in the modern aquaculture breeding facilities does not differ in its quality and/or taste from that extracted from the freshwater sturgeon. Siberian (Acipenser Baerii) and Russian (Acipenser gueldenstaedtii) sturgeon species are those bred by the aquaculture facilities.
American sturgeon specimen is the single sturgeon specimen permitted for fishing in its natural habitat. American sturgeon caviar is provided to Lemberg Caviar House from the region of the Mississippi River, USA

What are the processes of Lemberg products' quality guarantee control?

The Company’s principal priority is the stable guarantee of our products’ premium quality.
In order to warrant our products’ superior quality, the Company has implemented an innovative system of product control undertaken consistently by the veterinarian specialists of highest qualifications and experience. Absolute adherence to each and every norm and regulation outlined by the requirements of the HACCP Food Safety Administration is the foremost condition of all our operations.

Please note, all sorts of Osetra Caviar do have the required CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) permit. An additional sticker bearing the CITES number contains the required information on the supplier of the product, harvesting place and time. Moreover, the CITES sticker provides our retail and wholesale customers with a solid guarantee to the effect that sturgeon species, from which the caviar harvest was extracted, were lawfully and legally fished in the regions specified.

Does Sturgeon Caviar Contain Health-Promoting Properties?

Omega 3 fatty acids health-enhancing values.
Sturgeon Caviar is a natural fish product, which provides many health-enhancing benefits.
Red caviar is a highly concentrated source of nutrients, proteins, amino acids, Omega 3 fatty acids, as well as high levels of vitamins A, B2, B12, D and E. One serving of red caviar has an adult’s daily requirement of essential nutrients.
Omega 3 fatty acids:
• Strengthen cardio-vascular system;
• Act as anticoagulant to prevent blood from clotting – thrombosis;
• Strengthen and protect the immune system;
• Lower down triglycerides (bad cholesterol) level;
• Elevate HDL (good cholesterol) level;
• Fight inflammation in the body;
• Help blood pressure stabilization;
• Improve brain function, i.e. concentration levels.

Omega 3 fatty acids are recommended for the improvement of:
• Cardio-vascular system nourishment;
• Lowering triglycerides (bad cholesterol) and elevating HDL (good cholesterol) levels;
• Brain functioning;
• Joint health by reducing joint tenderness associated with arthritis and osteoarthritis;
• Lung health stabilization by reducing inflammation in diseases like asthma.
Without being a “medication” in the popular meaning of the word, truth remains that regular consumption of red caviar corresponds with healthy lifestyle and nutrition.

Please note, all sorts of Osetra Caviar do have the required CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) permit. An additional sticker bearing the CITES number contains the required information on the supplier of the product, harvesting place and time. Moreover, the CITES sticker provides our retail and wholesale customers with a solid guarantee to the effect that sturgeon species, from which the caviar harvest was extracted, were lawfully and legally fished in the regions specified.